1) What is it exactly that you offer?
We offer gas certificates (incentives) that a business owner can purchase and GIVE away to get more customers or make more sales.
2) Give me an example of how I can use them.
Car Sales: Offered a $100 Gas Certificate when a customer takes a "test drive" and a $500 Gas Certificate when they buy a new car.
Carpet Cleaning Service: A carpet cleaning service had a special to clean 5 rooms of carpet for $150. They gave their customer a $300.00 Gas Certificate. Customers felt like the company was actually PAYING them to hire them to clean their carpets.
Chiropractic Care: Offered new patients $150 in Free Gas on their first visit. If they "bought" a packaged care plan, then the patient received $300 in Free Gas.
Lawn Care or Landscaping Services: Offering a year round contract to customers this company gave away a $100 gas certificate when they paid month-to-month. If the customer paid in advance for the year, a $500 Gas Certificate was issued instead.
Car Wash: Using a $300 gas certificate to make more sales of their annual car wash pass for $199 which allows customers to wash their car as often as they wish.
Employee Rewards: Companies help their employees get to work by giving them a $100 Gas Certificate every four months when they show up on time. Outstanding employees received $300 or $500 certificates instead.
3) What denominations do the gas certificates come in?
Our certificates come in four denominations... $100, $150, $300 and $500.
4) What do my customers get?
Consumers can earn BACK a maximum of $25 per month for each month they spend at least $100 in fuel. And honestly who isn't doing that today. So a $100 certificate is good for 4 months @ $25.00 per month while a $500 certificate will take 20 months before they will get full value ($25 per month x 20 months = $500.00.)
5) Do my customers have to jump through hoops to get their gas card each month?
Absolutely not. Here's the process.
You know if you go to Best Buy and purchase a piece of software with a mail in rebate on it that you have to send in that coupon and the receipt for your purchase in order to get your $20, $30 or more rebate in the mail. Our program is very similar only it works with gas gift cards from most major brands of fuel.
The consumer takes the certificate they receive from you, the business owner, for visiting your store, test driving a car, buying a product or scheduling a service or whatever you wanted them to do
They activate it by mailing it in to our company or going online and filling out a form. At the time of activation they choose the brand of gas they will be using for the entire redemption period.
We issue them redemption coupons (mail in rebate forms) with their name, the activation number and the month and year that the coupon needs to be sent in to us.
Then, on the first day of the very next month, they begin to save their gas receipts when they fill up.
Once they have at LEAST $100 in receipts, they mail those receipts and that month's redemption coupon in to our company. Remember... we are not asking the consumer to do ANYTHING out of the ordinary. No membership to buy, no need to buy anything EXTRA... just simply continue to buy the gas they normally buy and are currently getting nothing for other than the gas and an empty wallet. The one small thing they have to do to participate is send in their gas receipts using an envelope and a stamp.
When we receive it, we process it and issue them a $25.00 gas card (for the same brand of fuel they purchased) and mail it back to them.
When the consumer receives the card they can use it at any fuel station that accepts that gift card.
6) Who pays the difference between what the gas certificate costs me and the $25 gas card?
Our company is the Fuel Redemption Company. We have strategic alliances with many major companies across the U.S., in Puerto Rico and in Canada to underwrite the cost of the fuel cards that are sent to consumers when they redeem one of our certificates.
7) Can I put my logo on the certificates?
Absolutely. In fact we encourage it. What better way to remind a customer who gave them the opportunity to participate in the Fuel Redemption program than by having your logo and/or business name on the certificate they have to fill out in order to participate.
8) What happens if this program doesn't work? Can I get a refund?
It is very unlikely the program will not work for you. Since gas prices are at the top of mind for anyone that drives, offering your customers a chance to get some of the hard earned money they spend on gas back will get you more customers or more sales.
In any event, should you try a test order of just 25 certificates and find they do not work for your business after you tried your best we can issue a refund for the portion of certificates you didn't give away. They must be in the same condition as when you purchased them, not torn or damaged in any way and they cannot have had your business name imprinted on them.
Orders over 25 and any imprinted certificates cannot be refunded.
9) I only want 5 or 10 certificates to try them out?
We are very sorry, but the minimum order is 25 certificates.
10) I want to try it first to make sure it works and to see what my customers will be going through, can you give me a certificate to try?
That is very admirable that you want to make sure you customers experience is a good one. We commend you highly for caring about your customer this deeply. Unfortunately, we cannot give you a certificate to try. If we did, we'd have to give one to every prospective customer who asked and that number is in the tens-of-thousands of businesses across the United States, Canada and in Puerto Rico. That is just not possible for us to do.
Besides, if you do try a certificate to see if the program works it could be up to 8 weeks before you ever get your first gas card. Waiting that long will only give your competitor the opportunity to get your customers with this offer before you do.
The answer is to try a test order of just 25 certificates. And then refer to #9 of these FAQs.
11) What gas stations or "specific brands" of gas participate in this program?
ALL GAS BRANDS ARE AVAILABLE. Not all underwrite the program but a consumer can choose ANY gas brand they want. If it is not listed among the ones on the redemption site then they simply choose OTHER and tell us the NAME of that brand.
We will contact the headquarters for that brand to see if they have gas cards available. If they do, then that is the card the consumer will get. If they do NOT have a gas card then we will replace it with a $25 VISA or AMEX card instead.
12) Is the $25 that my customer receives every month a gas that can only be spent/used at the brand of gas station they select upon registering the certificate?
Yes, it's a GAS GIFT CARD from that brand of fuel. Yes, it can be used at any station with that brand for anything they sell.
13) Do these gas certificates expire?
No. There is no expiration date on the gas certificates. But we do not recommend you order them and then hang on to them. Give them away as fast as you can. That means more customers, more sales and more money for your business.
14) Is there a time limit that my customer has to activate and use their gas certificate?
Once your customer activates the gas certificate you gave them they should start collecting receipts the 1st of the very next month. When they reach $100, they need to send them to us so we can issue them their $25 gas card. They must submit gas receipts equaling $100 each month for the length of the redemption period.
15) What happens if my customer does not send in receipts one month?
Unfortunately, they will lose that month’s worth of redemption. The companies underwriting the program are looking for brand loyalty every month.
16) Can I buy the certificates from you and then sell them to my customers?
No. You cannot sell our certificates to your customer or any other consumer. The certificate MUST be given away or included in a bundle price for your product or service.
17) How many certificates do I have to purchase?
Not many. We have a minimum purchase requirement of 25 certificates. There is NO limit on the amount you can purchase.
18) Can I mix and match the denominations of certificates?
As long as you buy the minimum of 25 certificates per denomination, of course you can mix and match.
19) Ok, you sold me. How do I get started?
That's an easy one. Contact the Sales Executive that sent you to this web site in the first place. Our friendly and experienced sales team will walk you through the process, every step of the way.